Refund policy

Return and Refund Policy

At e4ggsi-5b.myshopify.com (operated by Heavenly Chicken & Waffles, LLC), we believe that your home should be your personal sanctuary—a place filled with comfort, warmth, and style. Whether you have chosen one of our plush chair cushions to brighten your dining experience, a rugged entryway doormat to welcome friends and family, or a super-soft sofa throw blanket for cozy movie nights, your satisfaction is at the core of everything we do.

We understand that shopping online for home textiles requires trust. If for any reason your purchase does not perfectly match your decor or meet your expectations, we are here to ensure that your return process is simple, clear, and hassle-free.

30-Day Return Window

We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a return and dispatch it back to our processing center.

Conditions for Return

To qualify for a successful return and refund, please ensure that:

  • The item is in its original, unused, and unwashed condition.

  • The product remains free from pet hair, stains, odors, household dust, or signs of wear.

  • All original packaging, tags, labels, and protective inserts are intact.

  • You possess the original proof of purchase or order confirmation number.

Please note: Due to hygiene considerations regarding home textiles (such as chair cushions and sofa throws), items that show clear signs of heavy personal use, laundering, or damage inflicted after delivery cannot be accepted for a full refund.

Step-by-Step Return Process

  1. Initiate Your Request:

    Contact our customer care team via email at LvahHanahan3659@outlook.sk within 30 days of receiving your package. Please include your order number, the item(s) you wish to return, and a brief reason for the return (photos help if the item arrived damaged or defective).

  2. Receive Return Approval:

    Once our team reviews your request, we will send you detailed return instructions along with the designated return authorization.

  3. Pack and Ship Your Item:

    Carefully package your cushion, doormat, or throw blanket to prevent damage during transit. Send your package directly to our physical return warehouse:

    Return Address:

    Heavenly Chicken & Waffles, LLC

    Attn: Returns Department (Rashann Jones)

    3011 N Percy St

    Philadelphia, PA 19133

    United States

  4. Shipping Costs for Returns:

    • Customer Preference Returns: If you are returning an item due to personal preference (e.g., change of mind, color mismatch, or ordering an incorrect size), you will be responsible for paying the direct return shipping costs.

    • Defective, Damaged, or Incorrect Items: If we made a mistake or your product arrived damaged/defective, please contact us immediately. We will cover all return shipping fees or arrange a complimentary replacement.

Inspection and Refund Processing

Once your returned item arrives at our Philadelphia facility, our quality control team will inspect the product within 3–5 business days. Upon approval:

  • A refund will be automatically issued to your original method of payment.

  • You will receive an automated email confirmation detailing the refund amount.

  • Please allow 5–10 business days for your banking institution or credit card provider to process and post the transaction to your account statement.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item (e.g., swapping a doormat design or choosing a different color chair cushion).

Restocking Fees

We do not charge any restocking fees for standard returns.